Frequently Asked Questions FAQs

How do I create an account?

You must have an account to register all events, webinars, and courses. Choose Create Account. Or you can create an account the first time you register for an event. Click the Register button next to the webinar you would like to attend to start the signup process.  You can create an account at no cost.

How do I access products through this platform?

You may browse available content such as events and courses at no cost. You will need to create a free Profile - if you do not already have one - in order to register for a webinar or course, or to purchase a product or on-demand recording.  Most content is available at a lower cost for members, so you may want to consider joining our member pricing to take advantage of this member benefit.  Please select the product to view its pricing information.  Browse the catalog to view upcoming live and on-demand offerings. Then click the "Register" button to pay for your selected content. 

How do I register for an upcoming event or live stream?

Users may register for upcoming webinars for a fee; click the "Register" button on the webinar's page to register. Once registered, you will receive an email confirmation that contains access information. You may also view webinars you registered for in your Dashboard.

Is there a way to access personalized recommendations?

Yes.  You can receive a curated list of educational resources through the self-assessment tool in your Profile settings. This tool will help you gauge not only your interest areas, but it will then recommend content based on your rankings. This tool is self-scored with no right or wrong answers. Use the results to make a professional development plan and complete the competencies tool at desired intervals to measure growth over time.

How is content organized? How can I search for specific topics and types of products?

Currently, our product catalog allows users to filter products by Product Type (self-paced online course, pre-recorded webinars, and live in-person or streaming events), and by Product Category such as Occupation (e.g. Mental Health & Social Work; Public Safety & Law Enforcement).  You may use the search/filter options to view different Product Types, view content by Category, or use the keyword search to look for specific content.

I was not able to attend a live event. When will the recording be available for purchase a pre-recorded webinar?

Webinar recordings are typically posted to our platform within one week of the live event and can be purchased in our Pre-Recorded Webinars Products page.  Please contact train@annamaria.edu if you would us to contact you when a particular webinar recording is posted.

What are the system requirements for accessing a webinar or product?

Our learning management software requires that users access products through an up-to-date web browser (e.g. Google Chrome) that supports HTML 5.  To detect your browser version, run https://whichbrowser.net/

Chrome, Firefox and Edge are continuously updated by their publishers.  For the best experience, use the most current version.
Current versions of Chrome
Current versions of Firefox
Current versions of Edge
Safari 14 or later

Livestream events and recordings run via Zoom. 

What is Member Pricing?

We are proud to offer a 10% discount to our community partners!  Contact Us to confirm that you are employed by one of our community partners.  Once we have processed your request, the member discount rate will be applied to your account.  Please note that discount cannot be combined.  If you would like to request that your employer partner with us, please speak with an authorizing official at your place of employment, and have them reach out to train@annamaria.edu

I graduated from Anna Maria College. Do you have alumni discounts?

Yes!  We love reconnecting with our alumni and are proud to offer a 10% discount.  You need to Contact Us in order for our staff to confirm that you graduated from one of our undergraduate or graduate programs.  Select I Have A Billing Question.  Once we have processed your request, the member discount rate will be applied to your account.  Please note that discounts cannot be combined.

Cancelations and Refunds

For live events (not including webinars and recordings), cancellations and refund requests must be made in writing to train@annamaria.edu by the registration deadline listed for the live event. No refunds will be given after the registration deadline or for no-shows.

For self-paced courses, cancellations and refund requests must be made in writing to train@annamaria.edu prior to starting the course.

Group Registration

You must have an account to register for and access all webinars and courses. Choose Create Account in the upper right-hand corner of the screen. Or you can create an account the first time you register for an event. Click the Register button next to the webinar you would like to attend to start the signup process. You will have the option to register and purchase for other users or colleagues. You will be prompted in the Cart Page to select which user this is for. ALL users or potential registrants must have an account within the Anna Maria Learning Center.  

You may only register yourself for any event or livestream on this platform. If you would like to register someone else, or a group of attendees, please email train@annamaria.edu

Invoicing Policy

Invoicing is available for group registrations only.  Please contact train@annamaria.edu if you would like to inquire about invoicing options.

Can I purchase a product for someone else?

Yes. You can purchase for others, but our system requires that ALL users must have an account, and each user must complete their own work in their own account. You may only register yourself for any event or livestream on this platform. If you would like to register someone else, or a group of attendees, please email train@annamaria.edu

Do products have an expiration date?

Each product has a specified expiration date, and users should receive expiration notices and reminders as that date approaches.  Please contact train@annamaria.edu if you need additional time to complete an on-demand online course.  Requests for additional time need to be made three business days before the expiration date.  Users will need to purchase a product again, if the expiration date has passed.

How can I access my certificate of completion?

Once you have completed the course, you may download and print your certificate by going to the course and clicking on the Certificate button.  Users typically must complete an evaluation and survey before they can claim Continuing Education Credits associated with a product.

Do I have to finish the entire course/product to claim Continuing Education Credits?

Yes, you have to complete the entire course, or attend the entire live event, in order to access a certificate of completion.  Users typically must also complete an evaluation and survey before they can claim the Continuing Education Credits associated with a product.

Can I tag you on social media?

We would love for you to follow us (and us to follow you!), share our content with your networks, and tell others about our products, especially if you've had a good experience with our trainings and trainers!  Our social media handles are @trainamc across all major social media platforms.  The sidebar also links to our social media accounts.  Most products have a clickable link where you can post to your social media accounts and share your experience.  Please reach out to train@annamaria.edu if you have any social media, communication, marketing, or promotional requests of us, as well.

I accidentally created two accounts and purchased products for each. Can I merge my products into one account?

Yes!  We can help merge your accounts so all your purchases are under one. Just reach out to our support team with the email addresses associated with both accounts, and we’ll take care of combining your products into a single account for you. Be sure to tell us which account should receive all product registrations.  Please Contact Us and you will receive a response.

I just noticed that my product is about to expire, and I don't have enough time to complete it. Can I get an extension?

Yes, we offer extensions for products about to expire! To continue enjoying your access, you can purchase an extension.  Prices vary based on product.  Please Contact Us and we will be able to assist you.  Please note that the users can only extend the expiration date one time per product, after which, a user will need to repurchase the product.

Click the icons below to share us on your social media accounts!